TERMS & CONDITIONS ︎ TERMS & CONDITIONS ︎ TERMS & CONDITIONS ︎ TERMS & CONDITIONS ︎ TERMS & CONDITIONS ︎
︎︎︎ Shipping & Returns
Orders within the US:
We ship out items once a week via USPS and UPS, usually on Wednesdays. US orders usually arrive in 3-7 days.
We ship internationally and orders may take up to two weeks to arrive or more. International customers might be charged additional customs and import fees depending on the country's policies. Payment of those fees is the customer's responsibility, so please keep this in mind when placing international orders.
Returns and Exchanges:
All sales are final. We do accept exchanges for items damaged during shipping. Just contact us within 14 days of delivery and ship items back within 30 days of delivery.
By placing an order for our services, you accept and agree to the following terms and conditions.
Smudging might occur on a finished print. Since Risograph inks are eco-friendly & rice bran-based, the outcome is very similar to newspaper prints.
Uneven Ink coating will occur due to the printing process of the machine. We try to avoid this issue as much as possible, but when large areas of ink are printed, uneven distribution of ink might be noticeable.
Rush jobs may contain some smudging and track marks depending on the time frame.
Track marks may appear on prints that require more color layers. With multiple color layers, the machine's paper feeder has a higher chance of transferring wet ink like track marks.
Misalignments might occur for prints with multiple color layers. A multi-color or double-sided print requires multiple passes through the machine which can result in the higher probability of misalignments between color layers and pages.
︎︎︎ Quotes, Production & Payment
Quotes are valid for 30 days; subject to change depending final artwork and project.
To start a job we require a 50% deposit; an invoice will be generated in Square. We also accept Paypal and Venmo.
Our printing and production schedule can vary depending on what we have on the calendar at the time. Generally we require between 10 and 15 business days for print production. Items needing binding generally require 15-20 business days. Production time starts after we receive print-ready files and the deposit payment; shipping is not included in production time.
Please let us know at the time of the order if you have a deadline. If less than the 10 business days, it is considered a Rush order. If we are able to accept a Rush order, there is generally a rush fee; the fee is calculated as a % of the project’s total cost depending on total quantity, project details and timeframe.
Once production has started on your project, no refunds will be given on the deposit. If production hasn’t begun but materials have been ordered, all material costs including shipping/delivery charges are non-refundable.
Invoice: Before beginning production, we will send you an invoice with the outlined final details for your project. Please review the invoice details carefully before paying. By paying the invoice you agree the details listed for your print job are correct; any earlier communication that contradicts the invoice is no longer valid.
Soft Proofs: Upon request, we can email you a digital soft proof or mock-up. Please note that mock-ups are not exact reproductions of colors. If you would like to see a true color sample, you can request a hard proof at an additional fee. Upon approving the soft proof and paying the invoice, you have accepted the order and agreed that the information and images are correct. If any changes are requested after accepting the invoice and proofs, there may be additional costs.
Hard Proofs: Riso requires a master to be made for each color and design printed so running a test print or a proof is expensive and takes time. For smaller scale projects, we can do a test print for an additional fee, and for larger projects like books, we can run an interior page and a cover test print if necessary for an additional fee.
We cannot be responsible for:
Errors in design or color selection in the artwork file created by client.
Spelling, punctuation, or grammatical errors made by client.
Color match (this cannot be guaranteed unless there is a hard copy proof approval).
Inferior quality or low-resolution of uploaded images.
Errors in client choices such as a product type, size, finishing options, or quantity.
Incorrect image orientation or dimensions provided by client.
Delivery delays due to client errors, lack of timely response to questions or emails, or changes by the client.